Frequently Asked Questions

I have searched your website and can't find more specifics on your products, where can I find this information?

Specifics such as pricing, product information and availability via the website are available exclusively to Members. However, if you are a reseller, you can always give us a call at 1-800-548-6784 or (630) 782-2700 and we will be happy to share information about our products with you.

I am a retailer, how do I become a DM Website Member?

Call our Sales Department at 1-800-548-6784 or (630) 782-2700 and mention that you want to become a Website Member. Existing DM customers, depending on your type of account, will usually be granted access within one business day. New DM customers will typically be granted access within two business days.

So are you saying that I have to purchase from DM before I can gain access to your website?

Yes and no. Yes, purchasing is a prerequisite to become a DM Website Member. If you are not yet a customer of DM Merchandising, you may be granted an access window of up to four hours to view our website. Once you become a DM customer, you will have access to a staff of seasoned and knowledgeable sales and merchandising experts who will quickly evaluate your business and suggest products that will produce the margins you need. That, coupled with low minimum orders and one of the best inventory turn rates in the industry, is the reason why DM customers are so loyal and profitable. We help you sell through! What are you waiting for? Pick up the phone and call 1-800-548-6784 or (630) 782-2700.

Why do I have to be a DM Customer to gain access, can't you just give me a temporary password?

No, in order to better serve our customers, we have built our website to provide one of the most personalized and purposeful business-to-business experiences possible. You will better understand this by reading the next Question & Answer.

If I do become a Member, what should I expect to see on DM's website?

Here are just a few benefits of what DM Website Members are able to do:

  • Experience the wholesale industry’s fastest and easiest-to-use online ordering system
  • Ability to track shipments, review all orders and history of your account
  • Be privy to DM Website Member Only deals
  • Have access to comprehensive item information

Join our mailing list.