Customer Wants To Add A User To Their Account
On Bottom Left Pane, Click On Manage Users
You are now on the "Manage Users" Page
Left Click "Add New User" In The Upper Right, Just Below The Search Bar
You are now on the "Add User" Page
Then Click "Save"
You are now back on the "Manage Users" Page
Locate the new user and Click On "Edit"
You are now on the "Edit User" Page
Check to make sure there is a checkmark by at least one shipping address
If you wish to add rights to ship to more than one shipping address, add those shipping addresses now.
The user is now setup, the next step is to send your new user a password reset invite:
You are now logged out of website
Left Click On "Sign In" in Upper Right Hand Corner; Above The Magnifying Glass
You are now on the "LogIn" Page
Click on "Reset Password" located to the right of the "Sign In" button
You are now on the "LogIn" Page
Left Click On "Reset Password" located to the right of the "Sign In" button
You are now on the "Reset Password" Page
You are now on the "Success Page"
Your new user will be receiving an email requesting that they reset their password.
Customer Cannot Log In
Did They Forget Password?
Public Facing FAQ's
All FAQ's below are accessible to all website visitors.
If appropiate, to expedite, email the following link:
I had an account on the old website and can't remember my password. How can I get it back?
Ouch. Fear not loyal member! Click here.
I am a current DM customer. How do I sign up for a web account on the new site?
If you're already a DM customer, registration on our new site is easy!
First, make sure you have access to your email inbox so we can send you a link.
Second, click on the blue button below.
Third, click on "ALREADY A CUSTOMER?" near the top of our registration page.
See you soon!Register for an Account
I have never done business with DM. How can I access the website?
Welcome to DM!
We're excited to show you a world of globally recognized brands and products that your customers will fall in love with again and again.
If you're a tried and true retailer and want to expedite website access, we need some info to verify that you're a legitimate brick & mortar business.
After submitting your retail establishment's information, you will receive an email confirming your request to open a web account with DM.
This email will not give you instant access to wholesale pricing and particulars.
Most account requests submitted during business hours are responded to and approved within an hour or two, but can sometimes take up to one full business day.
Once approved, you'll have full access to all 247DM.com has to offer.
Why can't I see pricing or ordering information?
If you are a consumer (aka our fellow average Joes and Josettes), please know that DM Merchandising's website is built for retailers only.
If you are a retailer, specifics such as pricing and other product information are exclusive to DM verified and approved retailers.
If you are a retailer or other industry affiliate, you can always give us a call at 1-800-548-6784 or (630) 782-2700 and we will be happy to take it to the next level or share information about our products with you.
You may also contact us via our contact form.
I am a retailer outside of the United States. Can I still carry DM products?
DM retailers are all over the globe! Many of our brands have presence abroad in over 15 different countries. If you're interested in becoming a DM retailer, contact the Sales Department at 1(800)-548-6784 and ask about becoming an international partner.
You may also use our contact form.
I cannot find an answer to my question here.
We try our best to list the most common questions we receive. Not finding what you need?
Give us a call at 1(800)-548-6784. We're around Monday to Friday from 8:00am to 6:00pm CST.
You can also get a quick response using our contact form.